Help Center

🚀 Getting Started 🛒 Ordering Process 💳 Payment Help 📦 Shipping Services 👤 Account Management ↩️ Returns & Exchanges

Getting Started

Click the "Register" button in the top right corner of the homepage
Fill in your email address and password
Complete your personal information
Verify your email address
Start shopping!

You can browse products in the following ways:

Use the top search bar to search for specific products
Browse by product categories
View featured products on the homepage
Use the filter function to narrow down search results

Ordering Process

Ordering Steps

1 Select a product and add it to your cart

2 Review your cart and confirm items

3 Fill in shipping address information

4 Select a shipping method

5 Select Payment Method

✓ Order completed, wait for shipment

Important Notes

⚠️ Please ensure the shipping address is accurate
ℹ️ Some products may have minimum order quantity requirements
✅ You will receive a confirmation email after placing an order
📱 Track order status

Payment Help

Supported Payment Methods

Credit/Debit Cards

Supports major credit and debit cards

🏛️ PayPal

Secure and convenient online payment platform.

Bank Transfer

Suitable for large orders

💰 Other Methods

Apple Pay, Google Pay, etc.

Shipping Services

Shipping Method	Delivery Time	Cost	Notes
Standard Shipping	3-7 business days	Free (orders over $50)	Most economical option
Express Shipping	1-3 business days	$9.99	Suitable for urgent items
International Shipping	7-15 business days	Calculated by weight	May incur customs duties

Account Management

Personal Information Management

Modify basic information
Change password
Manage shipping addresses
Set notification preferences

Order Management

View order history
Track order status
Download invoices
Apply for returns

Returns & Exchanges

What is the product return policy?

Within 30 days of receipt, if you are not satisfied with the product, you can apply for a return. The product must be in its original packaging and unused.

Return Process

Log in to your account and go to the order management page
Select the item to return and click "Apply for Return"
Fill in the return reason and submit the application
Wait for customer service review (1-2 business days)
After approval, ship the item back to the provided return address
Process refund within 3-5 business days after receiving the return

Exchange Instructions

If you need to exchange an item (such as size, color, etc.), please apply for a return first, then place a new order for the item you need.

Didn't find the help you need?

Please contact our customer service team, and we will be happy to assist you.